Only 2 out of 10 people have made inquiries or consulted while using pocket WiFi

Has more people researched before signing a contract?

Cadenza Co., Ltd. The editorial department of the Internet line information media "Wi-Fi Forest" operated by Cadenza Co., Ltd. (Headquarters: Nagoya City, Aichi Prefecture, President: Jozaburo Kawakami), which develops the media business, is a pocket We investigated whether people who are using or have used pocket-type WiFi in the past have asked or consulted while using pocket-type WiFi. Overview of the survey ・Questionnaire period: October 31 to November 2, 2021 ・Number of valid responses: 100 ・Survey target: Those who use pocket WiFi, those who have used it in the past ・Survey Main body: Wi-Fi Forest editorial department (Cadenza Co., Ltd.) Survey results details WiMAX has the most contracted pocket-type WiFi, with 63 people, followed by Rakuten Mobile's pocket-type WiFi. 8 people, and other pocket WiFi 29 people. My impression is that the number of users of Rakuten Mobile, which can be used with unlimited data, is increasing. Rakuten Mobile's pocket WiFi reference page: https://wifinomori.com/rakuten-wifi-pocket-2b/ 79 people answered that they had never asked or consulted while using pocket WiFi, which was the most frequent, followed by 13 people who made inquiries by phone and 5 people who made inquiries by email (inquiry form). Questions ・Inquiries by the automatic bot have reached 3 people. In addition, there were 0 people who answered that they inquired via chat. It is a little surprising that about 80% of users have never contacted or consulted with us. Here are some of the actual inquiries and consultations we have received. By setting up telephone support, labor costs will skyrocket. It is said that labor costs account for most of the cost of Internet line services such as pocket WiFi, so it is possible to reduce usage fees by reducing support-related costs (labor costs). In the new rate plans of smartphone carriers (ahamo, etc.), all phone support has been abolished and moved to chat support. Even in the competitive pocket WiFi industry, the day may come when phone support is completely eliminated. [Click here for details of the survey results] https://cadenza.co.jp/pocketwifi-questionnaire20111103/ About the Internet line information site “Wi-Fi Forest” “Wi-Fi Forest” is a site that uses the Internet and smartphones. This is a comprehensive website with a wide variety of information about In addition to the latest information on internet lines such as optical lines and home routers, we also cover speed improvement methods and topical ICT devices. In addition, troubleshooting methods and HOW TO information for PCs, smartphones, and various applications are also posted. We support the Internet life of many people with reliable information. ■ “Wi-Fi Forest” Official Twitter @wifinomori (https://twitter.com/wifinomori) ■ Corporate Information [Cadenza Co., Ltd.] Location: 507 Fujisato-cho, Meito-ku, Nagoya-shi, Aichi Representative: Representative Director President Jozaburo Kawakami Business description: PC support business, media management business URL: https://cadenza.co.jp/ ■Please include credit when quoting or reprinting Please use the following when quoting the contents of this press release. Thank you for your cooperation.・ Clearly state that the source is “Cadenza Co., Ltd.” -link to questionnaire20111103/)

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