Refuse of terminal sales to customers without line contracts revealed in a rampant Ministry of Internal Affairs and Communications.

　As a result of a masked survey published by the Ministry of Internal Affairs and Communications in April 26, it has been revealed that there have been many cases where customers who do not have a line contract refuse to sell only mobile phones at an agency of three mobile carriers.。The Ministry of Internal Affairs and Communications plans to call for corrections, assuming that the "separation of communication charges and terminals", etc. stipulated in the Telecommunications Business Law may become a form.

　This is the first mask survey on the sales status of only terminals.The implementation period is from December 2020 to February 2011.As a result of investigating NTT DOCOMO, KDDI, and SoftBank distributors, the proportion of agencies refused to sell terminals to customers without line contracts is 22, respectively..2 %, 29.9 %, 9.It was 3 %.Testimonies such as "(refusal to sell) career itself" and "rules are accompanied by a line contract for terminal purchases" were obtained from the sales clerk.

　The Ministry of Internal Affairs and Communications later instructed three companies to investigate the distributor's initiative.According to the answer from the three companies, there are 3 stores that confirmed that they refused sales..3 % (docomo), 1.3 % (KDDI), 2.It was 3 % (SoftBank), which was much different from the Ministry of Internal Affairs and Communications's masked surveys.

　Since the number of stores to be investigated by each company is smaller than the masked survey, it is difficult for businesses to be able to fully understand the actual situation of the field, and "it is unlikely to be a mere mistake in one store, and some structure.There are some factors. "

　The Ministry of Internal Affairs and Communications points out that if there is a refusal to sell terminals for customers without a line contract, another problem will occur.It is a discounted range for line contracts and terminal sales.The Telecommunications Business Law stipulates the upper limit of discounts on communication contracts and terminal set sales at 20,000 yen.However, at present, each company's line contract alone makes a discount of about 20,000 yen, and the provision of the terminal purchase is provided separately.

　The Ministry of Internal Affairs and Communications states that if you refuse to sell your terminal to customers who do not have a line contract, the total amount of profit provision for line contracts and terminal purchases will be 20,000 yen.In other words, each company exceeds the upper limit set in the law.Through the re -alertment to the agency and the individual guidance to stores and staff, the three companies will work to prevent non -line contractors from refusing to sell their terminals.

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